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Head of Last-Mile Operations

📍 Open Across Europe | 💰 Package Open for Discussion | 🗣️ Fluent Mandarin & English Required

We're supporting one of the world's fastest-growing global eCommerce platforms in hiring a Head of Last-Mile Operations to lead the strategy and performance of its rapidly expanding European delivery network.

This role is responsible for designing scalable last-mile delivery solutions, managing logistics partners and driving continuous improvements across delivery performance, cost and customer experience.

Responsibilities

• Lead the strategy and optimisation of last-mile delivery operations across Europe.
• Manage strategic relationships with courier and logistics partners.
• Own key operational KPIs including delivery performance, cost and customer experience.
• Develop scalable SOPs and operational processes to support network growth.
• Identify opportunities to improve operations through collaboration with Product and Engineering teams.
• Support expansion into new markets and continuously improve network performance.

We're looking for

• Significant experience within last-mile delivery or logistics operations.
• Strong background managing courier and logistics partners.
• Experience designing operational processes and delivery solutions.
• Data-driven approach to improving operational performance.
• Strong cross-functional leadership across Operations, Product and Engineering.
• Fluent Mandarin and English.

Head of Last-Mile Operations

📍 Open Across Europe | 💰 Package Open for Discussion | 🗣️ Fluent Mandarin & English Required

We're supporting one of the world's fastest-growing global eCommerce platforms in hiring a Head of Last-Mile Operations to lead the strategy and performance of its rapidly expanding European delivery network.

This role is responsible for designing scalable last-mile delivery solutions, managing logistics partners and driving continuous improvements across delivery performance, cost and customer experience.

Responsibilities

• Lead the strategy and optimisation of last-mile delivery operations across Europe.
• Manage strategic relationships with courier and logistics partners.
• Own key operational KPIs including delivery performance, cost and customer experience.
• Develop scalable SOPs and operational processes to support network growth.
• Identify opportunities to improve operations through collaboration with Product and Engineering teams.
• Support expansion into new markets and continuously improve network performance.

We're looking for

• Significant experience within last-mile delivery or logistics operations.
• Strong background managing courier and logistics partners.
• Experience designing operational processes and delivery solutions.
• Data-driven approach to improving operational performance.
• Strong cross-functional leadership across Operations, Product and Engineering.
• Fluent Mandarin and English.

Head of Warehouse Operations

📍 Open Across Europe | 💰 Package Open for Discussion | 🗣️ Fluent Mandarin & English Required

One of the world's fastest-growing global eCommerce platforms is looking to appoint a Head of Warehouse Operations to help build and scale its European fulfilment network.

This is a unique opportunity to join during a period of rapid international expansion, taking ownership of warehouse operations strategy across multiple European markets.

Responsibilities

• Lead the strategy and expansion of the European warehouse network.
• Build and optimise fulfilment operations across multiple countries.
• Drive operational excellence across productivity, quality and cost.
• Partner with 3PL providers to maximise warehouse performance.
• Develop scalable operational processes to support continued growth.
• Work closely with Product, Engineering and Supply Chain teams to deliver operational improvements.

We're looking for

• Extensive warehouse or fulfilment operations leadership experience.
• Proven experience building or scaling warehouse networks.
• Strong knowledge of eCommerce or retail fulfilment.
• Experience managing 3PL partners across multiple locations.
• Strong stakeholder management across Operations, Product and Engineering.
• Fluent Mandarin and English.

Head of Enterprise AI Platforms

Introduction to role
Are you ready to lead the charge in transforming healthcare through AI? This is an opportunity to drive the adoption of AI across every step of the biopharmaceutical value chain - from discovering new compounds to ensuring patient safety. As the Head of Enterprise AI Platforms, you will be at the forefront of this journey, shaping the development and deployment of pioneering AI solutions within a global, science-led organisation. Join us in revolutionising healthcare and making a meaningful impact on patients' lives worldwide.

Accountabilities
As the Head of Enterprise AI Platforms, you will be responsible for steering the organisation's AWS AI ecosystem, ensuring seamless operation and integration into broader business platforms. You will lead a team of AI engineers and collaborate with a diverse set of partners to build a robust, secure, and cost-effective machine learning environment. Your strategic vision will guide the consolidation of existing AI platforms and influence AWS product roadmaps to align with a unified enterprise AI strategy. You will engage with senior AI leaders and data scientists to enable scalable machine learning models, leveraging your expertise to push technological boundaries and drive innovation.

Essential Skills/Experience

• Developing technical strategies and aligning with partners across a sophisticated global organisation

• Influencing and communicating strategy effectively

• Budget and resource management (FTE, Outsourced Service Providers, Professional Services) for complex stakeholder groups

• Strong software coding skills, with proficiency in Python (though exceptional ability in any language will be recognised)

• Experience leading an enterprise platform and service, managing new customer demand and feature requests

• Proven leadership of technical teams

• Experience with SAFe agile principles and practices

• Familiarity with internal security standards and frameworks

• B.S. degree or equivalent experience in Computer Science or a related quantitative/analytical field

• Significant experience with AWS cloud environments & services (e.g., SageMaker, Athena, S3, EC2, RDS, Glue, etc.)

• Proven ability to build data science and machine learning environments to production standard

• Modern DevOps mindset, using toolchains such as Docker and Git

• Experience with infrastructure as code technologies (Ansible, Terraform, CloudFormation)

• Ability to adapt standard machine learning methods to exploit modern parallel environments (distributed clusters, multicore SMP, GPU)

Desirable Skills/Experience

• Experience in implementing & maintaining GxP-compliant life science systems

• Relevant professional certifications

• Experience building large-scale data processing pipelines (Hadoop/Spark, SQL)

• Multi-cloud experience (AWS/Azure/GCP)